Privacy Policy

The Privacy policy below describes how Silver Star Service Center, Inc. collects and uses information about its customers and website visitors (You or The Users).

European Cars in front of Silver Star Service Center, Inc.

What information does Silver Star Service collect from its users?

Silver Star Service Center, Inc. collects different types of personally identifiable information in order to be able to provide its services to You.  This information may include but is not limited to name, email address, telephone numbers, and other information.  Users provide this information voluntarily through various request forms, email messages sent to Silver Star Service, etc.

Silver Star Service Center, Inc. may also collect different types of non-personally identifiable information that may include referral URLs, Users’ IP addresses, Users’ use of the website, information about the browsers used by the User, etc.  Some of this information is collected through Cookies, which are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive and help Silver Star Service Center, Inc. identify you as the User. You have the choice to modify your browser and thus reject the Company’s cookies.

How does Silver Star Service Center, Inc. use the information it collects?

Silver Star Service Center, Inc. uses all collected information primarily for provisioning the services you require and providing you with the services you want. We may also use your information for sending periodic emails announcing important service changes, new features, news, promotional activities, etc.  User information is also used for improving Silver Star Service business processes to make your overall user experience more rewarding.

Your privacy: Does Silver Star Service Center, Inc. disclose Users’ information to third parties?

All personal information collected by Silver Star Service Center, Inc. is treated as strictly confidential. We may disclose the User’s personal information if required by law. We may disclose part of Users’ personal information to our business partners, independent contractors, or other third parties when this is required in order to provide the services you have ordered. The use of any data provided by Silver Star Service Center, Inc. to these partnering service providers is governed by their own Privacy Policies and is beyond Silver Star Service Center, Inc. control.

Silver Star Service Center, Inc. may transfer Users’ personal information on the occasion of a sale of the company’s business.

What does Silver Star Service Center, Inc. do to prevent the loss, misuse, or alteration of Users information?

We strictly apply all industry-standard security measures to protect your personal information. Such measures include without limitation: password-protected access to Users’ personal information, limited access to sensitive data, etc. There may be security and privacy limitations, which are beyond Silver Star Service Center, Inc.’s control. By choosing to provide personal information to Silver Star Service Center, Inc. you understand and agree that the security, integrity, and privacy of your information cannot be 100% guaranteed.

Silver Star Service Center, Inc. reserves the right to change this Privacy Policy at any time. Such changes will become effective and binding after their posting on the SilverStarService.com website. You agree to regularly review this Privacy Policy for revisions and updates. By continuing to use Silver Star Service Center, Inc. services and website after any posted revision, you agree to those changes.

To report an incident of abuse, please contact our office.

Frequently Asked Questions

Need to make a Service Appointment?

You can easily request a service appointment using our Service Appointment Form.

Need our Courtesy Shuttle Service?

Call your Service Advisor today at (410) 263-7444 to make complementary arrangements for your Courtesy Shuttle Service.

Need an after-hours vehicle pick up?

Call your Service Advisor today at (410) 263-7444 to make After-Hours Vehicle Pick Up arrangements.

Questions about our Early Bird/Night Owl Drop Off System?

Call your Service Advisor today at (410) 263-7444 to find out more about our Early Bird/Night Owl Drop Off System.

Service While You Wait

 Have questions about our customer waiting room? Call your Service Advisor today at (410) 263-7444 to find out more.

Need more information on our service history/maintenance records service?

Call your Service Advisor today at(410) 263-7444 to find out about our service to maintain your automobile's service history.

Need Tag & Title Services?

Think you have a tricky vehicle situation? We don't think so! At our auto tag agency, we have a combined over 36 years of licensed DMV experience, and we can handle it all. Don’t wait in line at the MVA, contact our Tag & Title Service of Maryland representative today.

Questions about our complimentary car wash & vacuum service?

Call your Service Advisor today at(410) 263-7444 to find out more about our complimentary car wash & vacuum service?

Need a 24-hour towing service to bring your car in for service?

To provide you with the best possible service, we have arranged a convenient towing service for our customers.  Call Catlett's 24-Hour Towing Service at 410-956-2466 or email them at [email protected] We will apply the towing charges to your Service Invoice to save you the trouble of paying two different bills.

All Years Serviced

We service the full range of model years of Mercedes-Benz, BMW, Jaguar, & Saab

Ever wonder if the Silver Star Service Center, Inc. services your year and model of Mercedes-Benz, BMW, Jaguar, or Saab? Yes, we do! Whether you have a modern vehicle or a classic, we provide personalized customer care for the lifetime of your vehicle. This includes hybrid and electric vehicles. So, if you are adding a new vehicle to your classic car collection or replacing your outdated vehicle with a late model automobile, we want to remain your Service Center of choice.

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