Google Rating
4.7
Based on 54 reviews
Facebook Rating
5.0
Based on 4 reviews
Google Rating
4.7
Based on 54 reviews

Customer Reviews

Read What Our Customers Are Saying

TRUST, INTEGRITY, & EXPERTISE…

Reasons to use Silver Star Service Center

 

Read some of our 144 testimonials!

 

Silver Star came to my rescue in a heartbeat as I pulled in with a low pressure tire warning on my Mazda 3. Without hesitation, they looked at my tire, removed the screw and plugged the hole for a whopping $21! When I walked in, I was impressed with Joe and Terry’s friendliness and can-do attitude, showed to the very comfortable waiting room and offered a beverage – wow! They should be named GOLD STAR – total professionals, clean shop and office. Couldn’t have been more impressed – thank you!

Beverly Wright

I had a somewhat unusual problem which the local Benz dealer had deemed “major surgery” with a cost to match– but Team Silver Star tackled it with ease and at a fraction of the cost that the MB dealer svc ctr had quoted. Manager Joseph Hall, Jr. is a seasoned Professional– who clearly hires only the best technicians– and is very friendly and knowledgeable; offered excellent recommendations for additional issues, but wasn’t at all “pushy” about any that that I declined. He personally COMMUNICATED every important aspect of my repair via e-mail and text (ie. IN WRITING) so that there were no “surprises”– SO rare in the private garage world! TWO THUMBS UP for ALL owners of older (ie. Off-Warranty) imports– especially Mercedes-Benz, BMW, Saab, or Jaguars of any age 🙂 I’ve also PURCHASED high-quality used cars from them in the past, and can vouch for their Sterling SALES approach, as well.

Joseph W Kirby

The men at Silver Star are the best! Seriously exceeded all my expectations and made sure I was taken good care of. Very honest, very personable.
Walt, you’re the bomb!

Kelsey P

I just wanted to say Thank You and Great Job to the guys at Silver Star! They have worked on numerous of my cars including my GL 350. They know their stuff and I trust them to get the job done right and much more reasonable then the dealership. Joseph Hall, the service manager, treates everyone right and really know his cars!

Warren J Heising

These guys have kept me safe and on the road for years now! Plus they know how to take care of their customers, thank you Silver Star crew!

Jennifer McNatt

My husband and I recently purchased two “new to us” Saab’s and we brought them both in for service. Joseph and the team were extremely helpful and gave both cars a full review so we know what service to prioritize. They are able to get parts very quickly and provided a shuttle ride for my husband. Terrific service, fair prices, and quick turnaround. We are new permanent customers!

Robin Smith

Great service, parts department was thorough and helpful. Patient and explained things vs. rude and rushed to get you off the phone like most other service centers.

Sandy Harrison

These guys are attentive, thorough, and efficient. Best car service experience! Every employee is accommodating and actually cares about you and your car. Good people. From what I understand, this is a family-run business. Maybe explains why their service is so important to them. At any rate, this is a business I support and will continue to use.

Bettye A. Keyes

These guys are awesome! After being told that my car would NOT be serviced due to not having 100k miles, I called Silver Star and made an appt. Once I arrived I knew that my car would be in great hands! From the greeting, to the breakdown, even when I picked her up… I was informed of each step by Joe. They even washed and vacuumed my car! I’ll definitely be returning here for service on my BMW.

Mr. Troy

Excellent response time and very personable staff. First time taking my vehicle to this shop – definitely will be a return customer. Would’ve given a 4.5 rating if available.

Mr. Martin

It is hard to find right mechanic for cars. I do like these guys, they know what they doing and no pressure on suggestion, which gives me power of ownership. I used go dealership and paying lot more for services, and now feel much saving with same services. They are my mechanic for my cars!!!

Mrs. Young

I own BMW M3 and SL55 AMG and trust me I took my time to find great and honest mechanic shop! Silver Star is a great shop!

Mr. Keyvan

These guys rock! They really know my car and its quirks and keep me informed about what it needs and how to get it done.

Mr. Thomas

Outstanding service as always from Joseph and his team.

 Mr. Mitch

New Customer. 2005 Saab 9-3 Transmission Service. Price was less than quoted. Very nice, spacious waiting area. Did not have appointment but they squeezed me in. Very professional service writers.

Mr. Mark

great service great people , great prices –always !!!!!!!!!!!!!!!!!

Mr. Michael

Great service again. From the free shuttle to the professional front desk guy.

Mr. Jeff

Very honest, trustworthy and professional. Explains work that has been completed and gifts an accurate price.

Ms. Carolyn

I don’t bring my cars just to any shop, I really trust the people they work at Silver Star and they are fast repairing my car and have the car ready for pickup! Thank you guys!

Mr. Keyvan

Joseph and team are the essence of outstanding customer support ensuring complete satisfaction with every service appointment.

Mr. James

Awesome staff and great service. They have accommodated me and my last minute requests.

Mr. Fidel

Joseph did a great job explaining to me the process to acquire a new key and allayed all my concerns. He also did a great job on advising me on how to remove all the door dings on my 540 and the car now looks like it just rolled off the showroom floor. Overall, I am very satisfied with Silver Star’s service and would highly recommend them to anyone.

Mr. Quang

I was a call on for an 18 year old XK8 with a balky top. The service guys fit me in promptly and as promised made the top work like new. The service was prompt, reasonable, and friendly. I since went back for another item that was handled in the same manner. John Y.

Mr. John

The best, on time and detailed, expert analysis, reliable and better than factory results. I come from two states away.

Mr. James

Exceptional in all aspects. Great communications. Never any surprises. I have been a customer for over fifteen years. They have maintained two Mercedes and one Jaguar for me. I highly recommend this group.

Wallace
Sam
Mr. Terence

Excellent Service.

Mr. Joe

I have been going to Silver Star for years and they are so trustworthy, knowledgeable and have excellent customer service…the BEST!!! It is a blessing to deal with very honest people who really care about their customers!!! A huge thank you!!!

Ms. Linda

Excellent service and staff! Very friendly folks and even have an associated license facility on the property. They performed all service on time, within their estimates and even provide pick up and drop off service if your vehicle will be in their shop for an extended period. I highly recommend Silver Star Service Center.

Mr. Tony

It’s always a pleasure to hand the keys over to Silver Star. Joe is kind enough to give me a full rundown of what is recommended, and gracefully adjusts to my wishes on any particulars. I don’t recall ever having to come back for a ‘re-do’ , and I esp like the full rundown of the condition of various systems that may need attention before long, or down the road. Other import owners tell me the same about Silver Star. Thanks guys! A huge part of owning a high line car, XJ in this case, (or any car), is the comfort of knowing it’s getting proper care. I can drive it gently and keep it clean, but I’m glad to rely on you for turning wrenches.

Mr. Andrew
Mrs. Majorie A.

The service department has always taken great care of us and any of our vehicles we have brought to them. Joseph in service is knowledgable and straight forward with estimates, timeframe etc. I would highly recommend Silver Star for all your import car needs and services.

Mr. Steve

Quick at getting me in for an appointment. Were very communicative about repairs being done. Work finished in a timely manner. Will definitely be using Silver Star again.

Dr. Zach

Silver Star staff are always courteous, informative, and helpful. I recently had some major work done on my BMW and the results were like getting a brand new car back. Not bad when the odometer registers over 130,000 miles.

Mrs. Arlene/Dan

I always get great honest, advice from Joe and his staff and I appreciate this very much.

Mr. Mitch

Great job and great customer service!

Ms. Shryl

The team at Silverstar gave us great customer service, and we will return with our other car. Kirby Rowe

Mr. Kirby

5 Stars is warranted for the great service.

Mr. Franklin

Excellent and thoughtful service group. Among the best auto mechanics I have interacted with in more than 40 years of car ownership.

Dr. Don

Silver Star has always had the best interest of their customer/client with honesty, knowledge, service, and professionalism. I have been a customer/client for over 25 years.

Ms. Betty

Silver Star has kept my 1986 Mercedes 300SDL in top condition for 15 years. They have caught several potential problems early which precluded issues with a breakdown on a trip.

Mr. Joe

Found Silver Star service to not only be very good service providers but also excellent staff !! Friendly, very detail oriented and through. They also do registration and inspection. Can’t praise them enough !!

Mr. Tony

What a Staff! The Quality of Work!!!! Unsurpassed!!!! These guys are the best and talk about informative.. If you have not used Silver Star, you are doing yourself a dis-service!!!! Thanks for all the great work!!

Mr. Greg

ALWAYS take care of me as if I was their mom!!

Mrs. Michelle

Always professional, provides explanations and other options available.

Mrs. Diane
Wallace

Excellent honest and fair. Diagnosed my problem and fixed it right the first time. I will call on Silverstar for my future auto service needs. Thanks

Mr. Charley

Service was exactly as planned, thank you

Mr. Frank

Having owned BMWs for over 30 years, I’ve dealt with a lot of service centers. Often my post-service feeling is that I’ve been somewhat had – with extras, additional costs, etc. I don’t get that feeling at Silver Star. They seem fair, thorough and reasonably priced. They’ll tell you something to watch out for … rather that turning that observation into an immediate service upsell.

Mr. Lynn
Mrs. Joelle

Efficient and great service experience every time. Thank you Silver Star!

Mrs. Patricia
Mr. Richard K.

Silver Star has been maintaining my 1993 Mercedes since 2001; it is still on the road running and driving like new. They maintained my 1998 Jaguar through 168,000 miles. Now they maintain my 2009 Mercedes. I would never go back to the dealer. They are always available to take the car without a four or five week wait. They will let you know of issues before they become problems. They provide you options and explain why they recommend work or not doing work. They are less costly than the dealer and they provide a much better experience. They don’t provide free loaners but they are so much less costly the rental might as well be free.

Wallace
Mrs. Linda

Friendly and responsive. Had to have tires changed fairly quickly. They fit me in with minimal wait. Their valet driver was great in driving me home and picking me up…

Mr. Albert

Silver Star surprised me with how quickly they serviced my car, did a great job and saved me money. Pretty impressive. I will be returning for more maintenance.

Mr. Gary

Best BMW service and expertise in Maryland.

Dr. Don

This organization does a wonderful job in making sure there are no surprises. The give an accurate review of what the problem might be and the estimate is generally spot on. The staff are friendly, helpful and accommodating.

Mr. Dan
Mrs. Majorie A.

Silver Star went back through our previous records and found we did not currently need some things we requested as this maintenance had already been done in the past. This saved us quite a bit of money and unnecessary duplication.

Mrs. Gail

Silverstar is a great organization that I learned about recently. I wish they could service all of my cars but taking car of my European motor cars in such a fashion makes me happy. It is a family run business and you can immediately see the benefits of working with them. Very highly recommended.

Mr. Dan
Ms. Carolyn

excellent service – as usual !

Mr. Charles

Everyone at Silver Star has been courteous, fair, helpful and easy to work with each time I have one of my two vehicles serviced. I have a limited retirement budget, and the Silver Star team has helped me decide what is important NOW, and what can wait on for service when I have questions, problems or hear noises that I question on my vehicles. I feel I am trusting my vehicles to my own sons. Thank you for the years of service.

Mrs. Michelle

Silver Star is all about Customer Service. They learn your needs and restraints and work to make certain that your car is taken care of to your specifications. Great team to work with.

Mr. Skip

Consistently great service!

Mr. Keith

Excellent service will be back for all of my car service needs Laura Benso

Mrs. Laura
Mrs. Majorie A.

Good fast oil change service

Mr. Sam
Wallace
Mr. Chris

Awesome as always. Sad we sold the Saab!!  Thanks  to you we got a nice price!

Vicki Hoban

great job

Evan Thalenberg

excellent.  thanks for fitting us in and fixing our starting issue.

Carol Katz

I was disappointed when you moved out of Annapolis.  I decided it was too inconvenient.  But after this recent service, the distance will not be an issue.  You drove me home after drop off and picked me up when the car was ready. Excellent service at a reasonable price.

Sandra Criscimagna

Always a pleasure.  I like the personal touch.

Dana Haskins

I totally love Silver Star – the service – the people – and the results. MPG

Mary Guinness

Excellent, professional and friendly service. Thank you!

Sharon Gott

Thanks for the service

Stacy Coombe

Excellent, as always.

Tom Mesora

Always pleased

Richard Sweeney

Thanks

Thomas Swift

Joseph and the professionals at Silver Star always take excellent care of me, the customer, and of my BMW 5 series!

L.S. Arnold, MD

I received excellent service. I’m looking forward to my next visit. thanks again Joseph

Equavian Knight

Joe took care of me as he always does.  Joe goes beyond being the service writer.  He understands MY car and how I drive it.  Great company.  They should be called Gold Star, not silver star

Thomas Shriner

THE BEST!

Dianne Wong

Always great service.  I really trust you guys and that’s really important to me.

Tom Mersora

Thanks for staying the course to fix my Mercedes.

Thomas Swift

excellence as usual

Steve Cann

Always the best service!

Dianne Wong

Best Customer Service and I trust them to take care of my vehicle!

Allyson Butler

Best service, best team around Annapolis for any Mercedes repair!

J.B. Arnold, MD

Service was excellent.

Cecillia Battaglini

good quick service

Gordon Danoff

Only place I use for service.  Always pleased.

Marshall Bratton

Thanks for dropping my car back although I think it needs aligning – shimmies a little

Evan Thalenberg

I feel as though I have always been treated fairly and honestly by the staff at Silver Star.

Rosalind Clark

To Joe, Joseph and Tom, Thank you for the great job you preformed on my Sabb..on Aug 29 and again on Sept 4..Your estimate and bill were correct and the work was on time and your staff did a fine job.Thank you also for the help you afforded me with my car..You all are the best. Thanks again, Robert Lopez De Victoria LPN

Robert Lopez De Victoria

As usual, your team provided fantastic service when we brought our Saab wagon in for service.  Your service is the reason our wagon is running smoothly and efficiently.  Your Silver Star team consists of true professionals:  you stay in constant communication with us about our car during the service and provide us with detailed information so that we can make informed decisions.  We really appreciate your shuttle service, which makes using Silver Star very convenient.  Your shuttle drivers are very courteous and timely.

Jeff Coleman

As always, Silverstar took care of the service on my E320 with attention to all the details!

J.B. Arnold, MD

These guys know the Mercedes and BMW brands, and they provide excellent maintenance and service at prices WELL BELOW the dealership service center’s price!  AND I receive a comlimentary wash and vacuum of my 5 series at each visit.  Instead of Silver Star, you should be called FIVE STARS!!!!!

T.S. Arnold, MD

thanks guys for once again a great professional job on my SL.

Thomas Shriner

Always get great service from Silver Star, no matter what my issue is. Joe, you have a great business and I wish you the best.

John Hoban

Forgot to try to attach gas cap, but always excellent service with a smile

Carol Katz

As always, you guys rock

Steve Cann

Did the job as described with no problems encountered. Great service! -Phil

Phillip Barber

the secret to maintaining a Mercedes cost effectively is to have a good mechanic. I have 2–a 1997 and a 1981–and I’ve been based in three states since acquiring the 1981. Once you find a good MB mechanic, it’s a lot less expensive to maintain the car in great condition. Silver Star is my choice for Maryland.

K.M. Bowie, MD

The key to cost-effectively owning a Mercedes is to find a good mechanic who knows how to keep it in great shape without simply jockeying parts. I bring both my Mercedes–a ’97 and an ’81–to Silver Star.

Kurt Muller

thanks for taking care of me on such short notice.  I know it was just a simple Spring cleaning type service but you guys always follow up with me.  thanks again

Thomas Shriner

Tom, Joseph and the rest of the Silver Star team are friendly, knowledgeable and honest in dealing with you and your automobile. You can count on them to give you a quick,honest and reasonable estimate of the problem.  They have saved me hundreds of dollars on the work they have done on our 2001 BMW 325i.  I would not take my car to anyone else and I would definitely recommend their services to anyone looking for a great service center for your vehicle’s needs

Steve Cann

Silver Star consistently provides outstanding service.  I can always trust Tom and Joseph to do the right thing for my two Mercedes Benz vehicles. They are honest and up front.  As long as I own my cars I will be a Silver Star Customer!

J.C. Millersville, MD

I was pleased with the efficency of the service visit and I have confidence in the work that was done.  Nevertheless, $363 for a “well baby visit” seems like an awful lot of money.

Barry Koch

Awesome service from dedicated professionals. I would gladly recommend my friends to Silverstar.

John Hoban

All work done well and timely.  Did a good job explaining potential future repairs needed on our aging Mercedes.

D.N. Serverna Park, MD

Silverstar kept looking for parts for our 2004 Saab station wagon and were successful.

Barbara Firebaugh

Great service as usual.

John Hoban

great, as usual.

John Childs

Very persistent in finding the problem- great communication and love that it was brought to my house

Evan Thalenberg

I have always appreciated the fine service that Joe Hall and his team have provided me over the past 11 years. Thanks for all of the outstanding service that you have given me.

John Hoban

Had to come back to get the correct set of brakes, but overall you tookmcare of me.

Lee Cornwell

great job, as always!

James Barrett

Silver Star is my most trusted stop for my Mercedes. I have tried other places to no good end. I really am made to feel like my best interests are their main concern at Silver Star. I highly recommend them!

Phillip Barber

Silver Star is a professional auto service provider that I have been pleased with on numerous visits.  The service staff is credible and committed to excellence,

J.R. Severn Park, MD

Great personal service.

Carol Katz

you bet I would.  The best in the business.  Fair, honest, reasonalble, ethical, trustworthy, et set et set. George N. Manis

George Manis

Always professional, timely and easy to work with.  Thanks.

Marshall Bratton

Yes I already ahve

Debbie Lafferty

Excellent Customer Service!!

J.P. Bowie, MD

Honest assessment and high quality service at a fair price. I’ll never go back to the dealership again!

Mr. Brian Mohr

They were helpful, quick, and thorough.

Mr. William Ritchie

I was pleasently surprised at your professionalisim and willing ness to listen. I’ll be back

Mr. Richard Franke

I will not take my ML320 Benz truck to any other place other than Service Star Center,Inc.Joe Hall,Jr. is just awesome. He has always had my best interest at heart. I never have to worry when my truck is left in Joe’s care. He has saved me lots, lots of money in servicing my truck. Silver Star is second to none. I love the fine staff expecially Joe, Jr.I highly recommend Silver Star to everyone. Silver Star was recommended to me by a friend and I have been going there every since. Again, they are second to none.Take your car or truck to Silver Star, you will not be disappointed and you will save a whole lot of money.

Mrs. Darcel Parker

Friendly,knowledable service.  Reasonable price and the problem is always corrected.

Mr. Richard Sweeney

Very Service and staff.  My only criticism is the hours of operation and the new location.  Would be convenient to be open on Saturday and improve the ambience of the new waiting area.

Mr. Chris Valentini

I’ve always received good service when I contacted Silver Star. Planning to bringing my Saab in when mileage gets to 4000.

Mrs. Barbara Firebaugh

We received excellent service for our Saab from Silver Star in June 2011. The staff was friendly and professional and we look forward to working with them in the future.

Mr. Jeff Coleman

You’ll see me again when I return to the US. I’m happy with your service, but I’d be happier if you’d sent some info about your move. I’ll be looking for you when I return.

Mr. Kurt Muller

Excellent service and work.  Up front and they tell you exactly what is wrong and let you decide what to do.  Never any pressure.  Joseph in service is a great guy

Mr. Steve Cann

Prompt, courteous, and professional service – always a pleasure.

Mr. Con Silard

Joseph is great Service Rep!  Kept me appraised of my vehicles work and cost.  Fine service.

Mr. Robert Tedesco

work performed without any glitch.  found that annoying noise that was driving we crazy, thanks. You guys have my Benz service, period.  thanks again.

Mr. Thomas Shriner

Silverstar is the only place I let work on m 1963 Mercedes

Mr. Evan Thalenberg

I have recommened Silver Star many times in the past and I will continue to do so.

Mr. John Hoban
Andre Foster
Andre Foster
16:47 26 Nov 20
High Level of Expertise!! Honest!!! Excellent service & communication!!!
Richard Suess
Richard Suess
13:17 31 Oct 20
Great service! Broke down at 4:30 pm in Edgewater with power steering pump failure. They ordered the parts and had it ready the very next day midday. Highly recommend that you take your car there for service.
Walt Kehoe
Walt Kehoe
22:29 17 Sep 20
Robyn Day
Robyn Day
00:20 11 Jun 20
Owners really care. Fast, knowledgeable and friendly!
Matt Heim
Matt Heim
18:34 01 May 20
What a wonderful crew here at Silver Star Service Center! They have been extremely communicative and helpful. Their work is top notch and I have no hesitation taking my vehicle there for servicing. Bravo!
Ronald Brown
Ronald Brown
08:51 17 Mar 20
I must say not only was the service done right but the price was on point. This was my 1st experience with Silver Star but it won't be my last. Thanks Mr. Hall to you and your team
Tracy Fallin
Tracy Fallin
20:37 06 Mar 20
I will never ever go anywhere else!!!I’ve had 4 Mercedes and have been a customer for almost 20years and have moved out of state and tried other service centers that have failed miserably and silverstar came to my rescue each time with impeccable... honesty and quality workmanship. Finding trustworthy car service (especially as a female) is rare and I hope Joseph trains his son to continue on with this exceptional family business 😊read more
Brian Mccullough
Brian Mccullough
18:03 05 Feb 20
Dan Carrick
Dan Carrick
21:46 23 Dec 19
Absolutely the best MVA service I have ever received!!! Very knowledgeable staff, friendly, and patient.
Beverly Wright
Beverly Wright
19:58 20 Sep 19
Silver Star really helped me out in a pinch when I drove my Mazda in with a low tire pressure warning. Without hesitation they took my car in, removed the screw, plugged the hole, all in less than an hour for an incredibly low price. Total professionals,... clean office, lovely waiting room - I was even offered a beverage. I could not have been more impressed especially since I don't have the kind of car they specialize in. A great experience if you ever need service!read more
Tim Smith
Tim Smith
00:29 20 Sep 19
These folks are the epitome of professional, courteous knowledgeable experts. They helped me so much with tire replacement for my vehicle. I was a first time customer and they were so fantastic in every way possible. Made a challenging process stress... free. I can't recommend them highly enough.read more
Igor Shteynbuk
Igor Shteynbuk
15:15 13 Sep 19
The folks at Silverstar are respectful, prompt, and knowledgeable. They got my 2007 E550 quickly back on the road after replacing the front air suspension and pump when the system called it quits. I will be going to them again the next time the Benz... needs servicing.read more
bruce dickie
bruce dickie
10:51 07 Aug 19
Great repair shop! They have made several repairs for me which I feel were very well priced. They will also drop you off and pick you up!
Mark kelley
Mark kelley
15:46 06 Aug 19
Great service and intentionally inviting! They listen and have INTEGRITY. Prices are fair and reasonable for highly competent work. I highly recommend. Joseph is top notch in service dept.
Scott A
Scott A
12:57 27 Jul 19
This place is awesome! Honest, reliable service with attention to detail and a great customer experience.
Prencis Shaw
Prencis Shaw
17:31 22 Apr 19
Great customer service!
Horst Langenstein
Horst Langenstein
20:45 10 Apr 19
great work, always nice
Joe Kirby
Joe Kirby
15:50 05 Apr 19
OUTSTANDING service and Great VALUE in a casual, customer-centric atmosphere. I had a somewhat unusual problem which the local Benz dealer had deemed "major surgery" with a cost to match-- but Team Silver Star tackled it with ease and at a fraction of... the cost that the MB dealer svc ctr had quoted. Manager Joseph Hall, Jr. is a seasoned Professional-- who clearly hires only the best technicians-- and is very friendly and knowledgeable; offered excellent recommendations for additional issues, but wasn't at all "pushy" about any that that I declined. He personally COMMUNICATED every important aspect of my repair via e-mail and text (ie. IN WRITING) so that there were no "surprises"-- SO rare in the private garage world! TWO THUMBS UP for ALL owners of older (ie. Off-Warranty) imports-- especially Mercedes-Benz, BMW, Saab, or Jaguars of any age 🙂 I've also PURCHASED high-quality used cars from them in the past, and can vouch for their Sterling SALES approach, as well.read more
Jesse Pedro Resau
Jesse Pedro Resau
11:40 10 Dec 18
The guys at this shop are the most knowledgeable in the industry and take pride in helping and educating the client. They really know how to diagnose the issue and don't try to up-sell on services or parts, which is very refreshing.
Ken Michaud
Ken Michaud
16:27 06 Dec 18
Knowledgable, professional and fair priced. They're my go to for my 2017 GLS AMG 63s
Michael Sughroue
Michael Sughroue
16:06 13 Nov 18
Finding a trustworthy and reliable mechanic is a task in itself. Silver Star was recommended by a friend, so I tried them out. I cant say enough about how I was treated. The employees, specifically Jeff and Joe were always up front with the problems I... was facing and the options I had to fix them. From the beginning they treated me as if I had been a customer for years. I was provided transportation to and from the shop. I was given a rental car when the work took longer than day, and I never felt in the dark at any point during my times there. I received timely notifications in the mail about oil changes...etc. I would fully recommend anyone who is in search of a reliable mechanic to take your vehicle to Silver Star.read more
robin-marie Williams
robin-marie Williams
15:12 07 Nov 18
Great guys, Know everything about your car, personalized service with rides when you need them. I got an accident they drove over to make sure I was OK give me a ride and arrange for my car to be repaired. As we speak they are overseeing the repair of my... windshield at no cost because they want to make sure it’s done right.read more
Diane Cookson
Diane Cookson
15:54 09 Aug 18
Quite simply, the highest quality and reasonable price for service of my 2008 Jaguar XK8 in addition to excellent client relations!
James Sabins
James Sabins
18:40 20 Jul 18
Fantastic service, i totaled my 94 Mercedes a few years ago and they were able to bring it back to life completely at a reasonable price. I recently sold that 94 and got a 99 and hopefully they will be able to do the same magic with this for its minor... fixes needed!read more
Joseph Grigg
Joseph Grigg
20:05 15 Jul 18
Jes love
Jes love
14:33 26 Mar 18
TIM DUNLAP
TIM DUNLAP
20:34 12 Mar 18
Beth and the entire team there are absolutely amazing and a pleasure to deal with! Highly recommend!
joshua baker
joshua baker
12:59 01 Mar 18
Awesome family owned business
Franklin Gunther
Franklin Gunther
11:24 29 Jan 18
Was able to help me tag and title when the MVA wouldn't
Oscar Lawson
Oscar Lawson
16:25 19 Jan 18
The Silver Star guys are always on point. During the last cold snap I recently had a total failure of my '03 E320 starting with dead batteries and continuing through no access to my trunk to jump start the car. Every other shop (MB included) was willing... to quote battery replacement but accessing the trunk was a rabbit hole. So when I called Silver Star, Joseph gave me some DIY advice on opening the trunk. I was able to unlock my trunk and jump start my car. When the car failed again after a couple of days, I didn't hesitate to send it to Silver Star. Jeff took great care of my car and promptly called me to confirm the problem with a solution. Included with the call was a list of other issues discovered during diagnostics. My experience with several shops in the area along with the MB dealerships has led me to know that Silver Star will take care of my car with care, professionalism and in a fair manner. I have the confidence that Silver Star will always look after my needs and concerns.read more
gavin s
gavin s
02:43 19 Jan 18
I love this place. They've serviced my vehicle for over a year and I'll continue to use them as well as bring my other vehicles there.
albert lee
albert lee
22:36 30 Nov 17
I bring my car there for minor things since most of my cars are under warranty. Every time the service is excellent and professional. They get back to you right away and takes care of any concerns you have. They will tell you the exact pricing which... is always good to know. Their labor rate are fair and reasonable. Most of all they are very nice and really take care of your car. They even washed our car for a simple summer /winter swap of wheels/tires. Nice to see a business run so well Thanks Jeff for all your help and serviceread more
Geoffrey Knight
Geoffrey Knight
14:18 22 Nov 17
Sunrise Tree
Sunrise Tree
17:40 16 Nov 17
There very nice and they do a descent job.
Philippe Fregeolle
Philippe Fregeolle
01:43 26 Sep 17
Rick Sanders
Rick Sanders
23:34 27 Jun 17
Phenomenal. We live in Iowa 1,100 miles away from SSSC. Bought a 2002 Saab 9-3 for my daughter in Philadelphia and drove it down to her (she is at USNA in Annapolis). Started having intermittent issues. Looked for a local, well rated shop who... specialized in these types of cars. Found SSSC online and called Joseph...he put my mind at ease immediately. They handled everything and charged a fair price for the work completed. Highest possible rating and recommendation.Well done and thank you!read more
Alex j
Alex j
17:58 09 Jun 17
Customer Service was quick and they were all very knowledgeable about the issues I had with my car. Within a week I had it back, convertible top fix and headliner repaired. 10/10 would recommend and go here again.
Mark Weill
Mark Weill
19:02 08 May 17
A very positive experience after I recently had a check engine light problem on my 2005 Saab 9-3. I contacted Joseph at Silver Star with the error code & he provided me with an estimate to resolve the problem based on their experience. Once I took the... car in for service, they replaced the gas pedal which they thought was the cause of the problem, but it did not resolve the issue. After more diagnostics, replacement of the throttle valve body and correcting some wiring connection issues under the dash, the problem still remained. After putting the original parts back in, they continued to try and figure out what was causing the problem. Finally they determined that wiring/connections under the battery was the culprit & they ended up fixing them. We ended up with a reasonable compromise on the hours they expended to fix this issue and the final cost. I would highly recommend that anyone with a Saab go to Silverstar for service. This experience was a perfect example of their diligence to correct the problem, clear communication all along the process to explain in detail what was happening and especially their willingness to be reasonable when it came to presenting the final cost.read more
Keith McFarland
Keith McFarland
00:40 20 Apr 17
Amazing customer service and they take care of you like family there. They have been our mechanic of choice for more than 5 years and they have always gone above and beyond any service offered at the MB dealership. Why go to the dealer?
Karl Talbott
Karl Talbott
00:29 27 Oct 16
Beth Hall
Beth Hall
15:15 29 Aug 16
Silver Star has been in business for 30 years serving the Annapolis area for a reason! They are upfront and honest. The service staff, Joseph and Jeff, in combination are a great team. They are easy to work with and listen to your vehicle needs. Great... service! No reason to go to the dealer!! I highly recommend their to business to anyone looking for a honest European car repair center.read more
DIVA KITTY
DIVA KITTY
20:20 28 Aug 16
Karen Murray
Karen Murray
15:18 16 Jun 16
I highly recommend anyone that is purchasing a vehicle to first call Beth. She is so knowledgeable and really helped my family out with the purchase of my sons truck. She went above and beyond for us in getting everything done for his tags and title... work. She really made the experience seamless. Thank you so much Beth!read more
Pedro Lopez
Pedro Lopez
00:24 07 May 16
Great service, excellent personal. Recommend to anyone who has a Saab. A bit late, I took my Saab 9-3 in for issues with my headlight high beams and they solved the problem. Bunch of nice guys who care and are helpful.
Derek Lindros
Derek Lindros
23:51 18 Mar 16
Kevin B
Kevin B
23:37 28 Feb 15
Great service and very professional from the shuttle service to Joe explaining what was needed and very accurate on the repair costs. Everything was fixed properly the first time!!I will definitely be back and recommend to anyone looking for service on... a BMWread more
Matt Offutt
Matt Offutt
16:13 05 Jun 14
I have been getting my E320 serviced at Silverstar for roughly 12 months now. I had a bad experience with the dealer and thought I would try somewhere new. After some research and asking around I ended up at Silverstar. I could not be happier. They... are more friendly, honest and a little cheaper than the dealer. I don’t think I will ever go back to Mercedes of Annapolis for service.read more
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Angie’s List gives Silver Star Service Center, Inc. an A-rating for their customer-centered service.  Click to find out more about Silver Star’s Service and values.  Customers said; “They go beyond the call of duty,” and “They are excellent. They are always excellent. Their prices are very reasonable, they are very professional and knowledgeable.”

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