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Silver Star is the Gold Standard when it comes to customer interface which is almost non-existent these days. Joseph or Walt would call to keep me updated on progress accessing a hard-to-find steering rack and shock mount upgrade kit. And I was pleased with the very fair total cost but mostly the level of communication. Thank you so much.
Silver Star came to my rescue in a heartbeat as I pulled in with a low pressure tire warning on my Mazda 3. Without hesitation, they looked at my tire, removed the screw and plugged the hole for a whopping $21! When I walked in, I was impressed with Joe and Terry’s friendliness and can-do attitude, showed to the very comfortable waiting room and offered a beverage – wow! They should be named GOLD STAR – total professionals, clean shop and office. Couldn’t have been more impressed – thank you!
I had a somewhat unusual problem which the local Benz dealer had deemed “major surgery” with a cost to match– but Team Silver Star tackled it with ease and at a fraction of the cost that the MB dealer svc ctr had quoted. Manager Joseph Hall, Jr. is a seasoned Professional– who clearly hires only the best technicians– and is very friendly and knowledgeable; offered excellent recommendations for additional issues, but wasn’t at all “pushy” about any that that I declined. He personally COMMUNICATED every important aspect of my repair via e-mail and text (ie. IN WRITING) so that there were no “surprises”– SO rare in the private garage world! TWO THUMBS UP for ALL owners of older (ie. Off-Warranty) imports– especially Mercedes-Benz, BMW, Saab, or Jaguars of any age 🙂 I’ve also PURCHASED high-quality used cars from them in the past, and can vouch for their Sterling SALES approach, as well.
The men at Silver Star are the best! Seriously exceeded all my expectations and made sure I was taken good care of. Very honest, very personable.
Walt, you’re the bomb!
I just wanted to say Thank You and Great Job to the guys at Silver Star! They have worked on numerous of my cars including my GL 350. They know their stuff and I trust them to get the job done right and much more reasonable then the dealership. Joseph Hall, the service manager, treates everyone right and really know his cars!
These guys have kept me safe and on the road for years now! Plus they know how to take care of their customers, thank you Silver Star crew!
My husband and I recently purchased two “new to us” Saab’s and we brought them both in for service. Joseph and the team were extremely helpful and gave both cars a full review so we know what service to prioritize. They are able to get parts very quickly and provided a shuttle ride for my husband. Terrific service, fair prices, and quick turnaround. We are new permanent customers!
Great service, parts department was thorough and helpful. Patient and explained things vs. rude and rushed to get you off the phone like most other service centers.
These guys are attentive, thorough, and efficient. Best car service experience! Every employee is accommodating and actually cares about you and your car. Good people. From what I understand, this is a family-run business. Maybe explains why their service is so important to them. At any rate, this is a business I support and will continue to use.
These guys are awesome! After being told that my car would NOT be serviced due to not having 100k miles, I called Silver Star and made an appt. Once I arrived I knew that my car would be in great hands! From the greeting, to the breakdown, even when I picked her up… I was informed of each step by Joe. They even washed and vacuumed my car! I’ll definitely be returning here for service on my BMW.
Excellent response time and very personable staff. First time taking my vehicle to this shop – definitely will be a return customer. Would’ve given a 4.5 rating if available.
It is hard to find right mechanic for cars. I do like these guys, they know what they doing and no pressure on suggestion, which gives me power of ownership. I used go dealership and paying lot more for services, and now feel much saving with same services. They are my mechanic for my cars!!!
I own BMW M3 and SL55 AMG and trust me I took my time to find great and honest mechanic shop! Silver Star is a great shop!
These guys rock! They really know my car and its quirks and keep me informed about what it needs and how to get it done.
Outstanding service as always from Joseph and his team.
New Customer. 2005 Saab 9-3 Transmission Service. Price was less than quoted. Very nice, spacious waiting area. Did not have appointment but they squeezed me in. Very professional service writers.
great service great people , great prices –always !!!!!!!!!!!!!!!!!
Great service again. From the free shuttle to the professional front desk guy.
Very honest, trustworthy and professional. Explains work that has been completed and gifts an accurate price.
I don’t bring my cars just to any shop, I really trust the people they work at Silver Star and they are fast repairing my car and have the car ready for pickup! Thank you guys!
Joseph and team are the essence of outstanding customer support ensuring complete satisfaction with every service appointment.
Awesome staff and great service. They have accommodated me and my last minute requests.
Joseph did a great job explaining to me the process to acquire a new key and allayed all my concerns. He also did a great job on advising me on how to remove all the door dings on my 540 and the car now looks like it just rolled off the showroom floor. Overall, I am very satisfied with Silver Star’s service and would highly recommend them to anyone.
I was a call on for an 18 year old XK8 with a balky top. The service guys fit me in promptly and as promised made the top work like new. The service was prompt, reasonable, and friendly. I since went back for another item that was handled in the same manner. John Y.
The best, on time and detailed, expert analysis, reliable and better than factory results. I come from two states away.
Exceptional in all aspects. Great communications. Never any surprises. I have been a customer for over fifteen years. They have maintained two Mercedes and one Jaguar for me. I highly recommend this group.
I have been going to Silver Star for years and they are so trustworthy, knowledgeable and have excellent customer service…the BEST!!! It is a blessing to deal with very honest people who really care about their customers!!! A huge thank you!!!
Excellent service and staff! Very friendly folks and even have an associated license facility on the property. They performed all service on time, within their estimates and even provide pick up and drop off service if your vehicle will be in their shop for an extended period. I highly recommend Silver Star Service Center.
It’s always a pleasure to hand the keys over to Silver Star. Joe is kind enough to give me a full rundown of what is recommended, and gracefully adjusts to my wishes on any particulars. I don’t recall ever having to come back for a ‘re-do’ , and I esp like the full rundown of the condition of various systems that may need attention before long, or down the road. Other import owners tell me the same about Silver Star. Thanks guys! A huge part of owning a high line car, XJ in this case, (or any car), is the comfort of knowing it’s getting proper care. I can drive it gently and keep it clean, but I’m glad to rely on you for turning wrenches.
The service department has always taken great care of us and any of our vehicles we have brought to them. Joseph in service is knowledgable and straight forward with estimates, timeframe etc. I would highly recommend Silver Star for all your import car needs and services.
Quick at getting me in for an appointment. Were very communicative about repairs being done. Work finished in a timely manner. Will definitely be using Silver Star again.
Silver Star staff are always courteous, informative, and helpful. I recently had some major work done on my BMW and the results were like getting a brand new car back. Not bad when the odometer registers over 130,000 miles.
I always get great honest, advice from Joe and his staff and I appreciate this very much.
Great job and great customer service!
The team at Silverstar gave us great customer service, and we will return with our other car. Kirby Rowe
5 Stars is warranted for the great service.
Excellent and thoughtful service group. Among the best auto mechanics I have interacted with in more than 40 years of car ownership.
Silver Star has always had the best interest of their customer/client with honesty, knowledge, service, and professionalism. I have been a customer/client for over 25 years.
Silver Star has kept my 1986 Mercedes 300SDL in top condition for 15 years. They have caught several potential problems early which precluded issues with a breakdown on a trip.
Found Silver Star service to not only be very good service providers but also excellent staff !! Friendly, very detail oriented and through. They also do registration and inspection. Can’t praise them enough !!
What a Staff! The Quality of Work!!!! Unsurpassed!!!! These guys are the best and talk about informative.. If you have not used Silver Star, you are doing yourself a dis-service!!!! Thanks for all the great work!!
ALWAYS take care of me as if I was their mom!!
Always professional, provides explanations and other options available.
Excellent honest and fair. Diagnosed my problem and fixed it right the first time. I will call on Silverstar for my future auto service needs. Thanks
Service was exactly as planned, thank you
Having owned BMWs for over 30 years, I’ve dealt with a lot of service centers. Often my post-service feeling is that I’ve been somewhat had – with extras, additional costs, etc. I don’t get that feeling at Silver Star. They seem fair, thorough and reasonably priced. They’ll tell you something to watch out for … rather that turning that observation into an immediate service upsell.
Efficient and great service experience every time. Thank you Silver Star!
Silver Star has been maintaining my 1993 Mercedes since 2001; it is still on the road running and driving like new. They maintained my 1998 Jaguar through 168,000 miles. Now they maintain my 2009 Mercedes. I would never go back to the dealer. They are always available to take the car without a four or five week wait. They will let you know of issues before they become problems. They provide you options and explain why they recommend work or not doing work. They are less costly than the dealer and they provide a much better experience. They don’t provide free loaners but they are so much less costly the rental might as well be free.
Friendly and responsive. Had to have tires changed fairly quickly. They fit me in with minimal wait. Their valet driver was great in driving me home and picking me up…
Silver Star surprised me with how quickly they serviced my car, did a great job and saved me money. Pretty impressive. I will be returning for more maintenance.
Best BMW service and expertise in Maryland.
This organization does a wonderful job in making sure there are no surprises. The give an accurate review of what the problem might be and the estimate is generally spot on. The staff are friendly, helpful and accommodating.
Silver Star went back through our previous records and found we did not currently need some things we requested as this maintenance had already been done in the past. This saved us quite a bit of money and unnecessary duplication.
Silverstar is a great organization that I learned about recently. I wish they could service all of my cars but taking car of my European motor cars in such a fashion makes me happy. It is a family run business and you can immediately see the benefits of working with them. Very highly recommended.
excellent service – as usual !
Everyone at Silver Star has been courteous, fair, helpful and easy to work with each time I have one of my two vehicles serviced. I have a limited retirement budget, and the Silver Star team has helped me decide what is important NOW, and what can wait on for service when I have questions, problems or hear noises that I question on my vehicles. I feel I am trusting my vehicles to my own sons. Thank you for the years of service.
Silver Star is all about Customer Service. They learn your needs and restraints and work to make certain that your car is taken care of to your specifications. Great team to work with.
Consistently great service!
Excellent service will be back for all of my car service needs Laura Benso
Good fast oil change service
Awesome as always. Sad we sold the Saab!! Thanks to you we got a nice price!
excellent. thanks for fitting us in and fixing our starting issue.
I was disappointed when you moved out of Annapolis. I decided it was too inconvenient. But after this recent service, the distance will not be an issue. You drove me home after drop off and picked me up when the car was ready. Excellent service at a reasonable price.
Always a pleasure. I like the personal touch.
I totally love Silver Star – the service – the people – and the results. MPG
Excellent, professional and friendly service. Thank you!
Thanks for the service
Excellent, as always.
Joseph and the professionals at Silver Star always take excellent care of me, the customer, and of my BMW 5 series!
I received excellent service. I’m looking forward to my next visit. thanks again Joseph
Joe took care of me as he always does. Joe goes beyond being the service writer. He understands MY car and how I drive it. Great company. They should be called Gold Star, not silver star
Always great service. I really trust you guys and that’s really important to me.
Thanks for staying the course to fix my Mercedes.
excellence as usual
Always the best service!
Best Customer Service and I trust them to take care of my vehicle!
Best service, best team around Annapolis for any Mercedes repair!
Service was excellent.
good quick service
Only place I use for service. Always pleased.
Thanks for dropping my car back although I think it needs aligning – shimmies a little
I feel as though I have always been treated fairly and honestly by the staff at Silver Star.
To Joe, Joseph and Tom, Thank you for the great job you preformed on my Sabb..on Aug 29 and again on Sept 4..Your estimate and bill were correct and the work was on time and your staff did a fine job.Thank you also for the help you afforded me with my car..You all are the best. Thanks again, Robert Lopez De Victoria LPN
As usual, your team provided fantastic service when we brought our Saab wagon in for service. Your service is the reason our wagon is running smoothly and efficiently. Your Silver Star team consists of true professionals: you stay in constant communication with us about our car during the service and provide us with detailed information so that we can make informed decisions. We really appreciate your shuttle service, which makes using Silver Star very convenient. Your shuttle drivers are very courteous and timely.
As always, Silverstar took care of the service on my E320 with attention to all the details!
These guys know the Mercedes and BMW brands, and they provide excellent maintenance and service at prices WELL BELOW the dealership service center’s price! AND I receive a comlimentary wash and vacuum of my 5 series at each visit. Instead of Silver Star, you should be called FIVE STARS!!!!!
thanks guys for once again a great professional job on my SL.
Always get great service from Silver Star, no matter what my issue is. Joe, you have a great business and I wish you the best.
Forgot to try to attach gas cap, but always excellent service with a smile
As always, you guys rock
Did the job as described with no problems encountered. Great service! -Phil
the secret to maintaining a Mercedes cost effectively is to have a good mechanic. I have 2–a 1997 and a 1981–and I’ve been based in three states since acquiring the 1981. Once you find a good MB mechanic, it’s a lot less expensive to maintain the car in great condition. Silver Star is my choice for Maryland.
The key to cost-effectively owning a Mercedes is to find a good mechanic who knows how to keep it in great shape without simply jockeying parts. I bring both my Mercedes–a ’97 and an ’81–to Silver Star.
thanks for taking care of me on such short notice. I know it was just a simple Spring cleaning type service but you guys always follow up with me. thanks again
Tom, Joseph and the rest of the Silver Star team are friendly, knowledgeable and honest in dealing with you and your automobile. You can count on them to give you a quick,honest and reasonable estimate of the problem. They have saved me hundreds of dollars on the work they have done on our 2001 BMW 325i. I would not take my car to anyone else and I would definitely recommend their services to anyone looking for a great service center for your vehicle’s needs
Silver Star consistently provides outstanding service. I can always trust Tom and Joseph to do the right thing for my two Mercedes Benz vehicles. They are honest and up front. As long as I own my cars I will be a Silver Star Customer!
I was pleased with the efficency of the service visit and I have confidence in the work that was done. Nevertheless, $363 for a “well baby visit” seems like an awful lot of money.
Awesome service from dedicated professionals. I would gladly recommend my friends to Silverstar.
All work done well and timely. Did a good job explaining potential future repairs needed on our aging Mercedes.
Silverstar kept looking for parts for our 2004 Saab station wagon and were successful.
Great service as usual.
great, as usual.
Very persistent in finding the problem- great communication and love that it was brought to my house
I have always appreciated the fine service that Joe Hall and his team have provided me over the past 11 years. Thanks for all of the outstanding service that you have given me.
Had to come back to get the correct set of brakes, but overall you tookmcare of me.
great job, as always!
Silver Star is my most trusted stop for my Mercedes. I have tried other places to no good end. I really am made to feel like my best interests are their main concern at Silver Star. I highly recommend them!
Silver Star is a professional auto service provider that I have been pleased with on numerous visits. The service staff is credible and committed to excellence,
Great personal service.
you bet I would. The best in the business. Fair, honest, reasonalble, ethical, trustworthy, et set et set. George N. Manis
Always professional, timely and easy to work with. Thanks.
Yes I already ahve
Excellent Customer Service!!
Honest assessment and high quality service at a fair price. I’ll never go back to the dealership again!
They were helpful, quick, and thorough.
I was pleasently surprised at your professionalisim and willing ness to listen. I’ll be back
I will not take my ML320 Benz truck to any other place other than Service Star Center,Inc.Joe Hall,Jr. is just awesome. He has always had my best interest at heart. I never have to worry when my truck is left in Joe’s care. He has saved me lots, lots of money in servicing my truck. Silver Star is second to none. I love the fine staff expecially Joe, Jr.I highly recommend Silver Star to everyone. Silver Star was recommended to me by a friend and I have been going there every since. Again, they are second to none.Take your car or truck to Silver Star, you will not be disappointed and you will save a whole lot of money.
Friendly,knowledable service. Reasonable price and the problem is always corrected.
Very Service and staff. My only criticism is the hours of operation and the new location. Would be convenient to be open on Saturday and improve the ambience of the new waiting area.
I’ve always received good service when I contacted Silver Star. Planning to bringing my Saab in when mileage gets to 4000.
We received excellent service for our Saab from Silver Star in June 2011. The staff was friendly and professional and we look forward to working with them in the future.
You’ll see me again when I return to the US. I’m happy with your service, but I’d be happier if you’d sent some info about your move. I’ll be looking for you when I return.
Excellent service and work. Up front and they tell you exactly what is wrong and let you decide what to do. Never any pressure. Joseph in service is a great guy
Prompt, courteous, and professional service – always a pleasure.
Joseph is great Service Rep! Kept me appraised of my vehicles work and cost. Fine service.
work performed without any glitch. found that annoying noise that was driving we crazy, thanks. You guys have my Benz service, period. thanks again.
Silverstar is the only place I let work on m 1963 Mercedes
I have recommened Silver Star many times in the past and I will continue to do so.
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